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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Karen Hollowy

March 25, 2026

5  out of  5
rating by Karen Hollowy
"Really nice group of people! I have been in several timed to take care of things and they are always kind and helpful."
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Kolina T

March 25, 2026

5  out of  5
rating by Kolina T
"Myself and my parents are both clients of Adam’s and we’ve had nothing but great service and interactions!"
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Janet Ford

March 16, 2026

5  out of  5
rating by Janet Ford
"I needed help getting my State Farm app applied correctly as well as making sure my beacon was working property. Aerial did a fine job, and made some new State Farm changes clear. Thanks for making it simple for me."
We responded:
"Thank you for the fantastic review, Janet! We are always here to help with your insurance needs here in New Albany . "
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Norman Mundy

March 5, 2026

5  out of  5
rating by Norman Mundy
"Amber is the best to work with..."
We responded:
"Norman, thank you for your wonderful review of State Farm Agent Adam Baker’s Team!"
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Shayna White

March 4, 2026

5  out of  5
rating by Shayna White
"Amber was friendly and amazing she help me with my insurance at Adam's state farm insurance Adam also contact me to make sure everything was good so friendly I really appreciate them."
We responded:
"We appreciate your review, Shayna. We are so happy that you had such a wonderful experience with State Farm Agent Adam Baker’s Team here in New Albany ! "
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Carrie boquiren

February 12, 2026

5  out of  5
rating by Carrie boquiren
"Adam and his team are always prompt and responsive. It’s amazing that I never have to repeat my name to them; they’ve ways addressed me—-mid-conversation—by name!"
We responded:
"Carrie, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Jonathan Sidebottom

January 29, 2026

5  out of  5
rating by Jonathan Sidebottom
"Anytime that I have a question or a concern Adam baker and his team are outstanding"
We responded:
"Thanks so much for the fantastic rating, Jonathan! We are so glad you had a positive experience with us here on State Farm Agent Adam Baker’s Team. If there is anything we can do for you in the future, just give us a shout! "
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SN Dickens

January 27, 2026

5  out of  5
rating by SN Dickens
"I recently worked with Aerial at Adam Baker’s State Farm office, and while the pricing was slightly higher than my current insurance broker, the experience made a real difference. Unlike my existing broker—who I’ve never even met in person—Aerial was personable, knowledgeable, and conveniently located. She took the time to walk through my options and ultimately offered more coverage for only a modest increase in price. Having a local agent who’s accessible and genuinely helpful added a lot of value. I’d definitely recommend Aerial if you’re looking for hands-on service and solid coverage, not just the lowest quote."
We responded:
"Thank you for taking the time to leave such a great review, SN. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Breeanna Griffin

January 8, 2026

5  out of  5
rating by Breeanna Griffin
"Highly recommend state farm! Adam Baker is understanding and kind and a great communicator. Policy's are fair and honest and the staff is very friendly and available and pays good care for details."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Kristi Dawson

January 7, 2026

5  out of  5
rating by Kristi Dawson
"Adam bridges the gap between "STATE FARM" that's business and us!!"
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Mariam Fahimi

January 5, 2026

5  out of  5
rating by Mariam Fahimi
"Very helpful, personable, and professional. Thanks for all your help!"
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natalia hatchell

October 15, 2025

5  out of  5
rating by natalia hatchell
"Love the customer service"
We responded:
"Thank you so much for your business and kind review"
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AJ Aghaaliandastjerdi

October 14, 2025

5  out of  5
rating by AJ Aghaaliandastjerdi
"I’ve been with Adam for 3 years and it’s been great! Jean is the best and she’s a sweetheart! She makes sure you have everything you need, she also goes over everything throughly just to make sure you understand everything! Jean always answers any questions I have and that’s what I love most about her! Adam and his team does a great job of taking care of their customers!"
We responded:
"Thank you so much for your kind words and continued trust over the past three years! We’re so lucky to have Jean on our team—she truly cares and goes the extra mile for every customer. I’m glad to hear she’s made such a positive impact on your experience. We’re always here for you and truly appreciate your support! — Adam Baker "
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Jasminka Major

October 11, 2025

5  out of  5
rating by Jasminka Major
"Thank you aerial for explaining everything to me. God bless you girl. I hope to work with you in the future. Thank you 😊 and God bless you."
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Tarrell Holstein

October 1, 2025

5  out of  5
rating by Tarrell Holstein
"Adam has been the best agent I’ve ever had. Very reliable and makes sure I’m always taking care of. One of the nicest guy you’ll ever meet."
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Latissha Batts

October 1, 2025

5  out of  5
rating by Latissha Batts
"Knowledgeable and very professional. He explained things in a manner I could clearly understand and wasn't "pushy" as some salesman can be. Highly recommend."
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Melissa Martin

September 16, 2025

5  out of  5
rating by Melissa Martin
"Very prompt and helpful service"
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Christinia Scott

September 13, 2025

5  out of  5
rating by Christinia Scott
"We have had a wonderful experience with Adam Baker. The staff is friendly and helpful and always pleasant on the phone."
We responded:
"Thank you for your thoughtful feedback. We are pleased to know that your experience with our office and staff has been positive. Providing courteous and professional service is our priority, and we appreciate the opportunity to assist you."
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Ronnie Baker

September 8, 2025

5  out of  5
rating by Ronnie Baker
"Adam Baker is a class act.... Great family feel"
We responded:
"Thank you for your support and kind review!"
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Jeronda Majors

August 31, 2025

5  out of  5
rating by Jeronda Majors
"Adam and his office are so friendly and helpful. Like a good neighbor Statefarm is definitely there!"
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Laura B

August 21, 2025

5  out of  5
rating by Laura B
"Felt very comfortable today. Professional this communication."
We responded:
"Thank your 5 star rating and support "
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Jaylynn Mullins

August 18, 2025

5  out of  5
rating by Jaylynn Mullins
"Looking for top-notch insurance? Adam Baker State Farm goes above and beyond to meet your needs. With personalized service and comprehensive coverage options, they've got you covered. Trust Adam Baker State Farm for reliable protection and peace of mind."
We responded:
"Thank you for your support and kind review "
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Grim Dragon

August 18, 2025

5  out of  5
rating by Grim Dragon
"GREAT!!!!"
We responded:
"Thank you for your support and kind review "
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Jan Wynn

August 18, 2025

5  out of  5
rating by Jan Wynn
"Everyone in this office is polite and friendly and very helpful. Mr Adam is very friendly and very helpful."
We responded:
"Thank you so much for your kind review and support "
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Tara Fawbush

August 18, 2025

1  out of  5
rating by Tara Fawbush
"I turned in a claim to State Farm in April..the claim adjustor was very rude , short and snotty with me in front of my little girl, no one has sent me a check for the damages on my home and the claim adjustor came out over 2 weeks ago..an Aweful situation...and this office just over those past few weeks..when I spoke to Gene she was very rude with her words of attacks, Tye spoke over me 4 different times, and at the end of the conversation with Tye she made me feel as though I was having a heart attack. This office never fought for me concerning my damage on my home ...horrible service here."
We responded:
"To Whom it May Concern Tara you know we have went above and beyond to help you with your claim. We hold a high standard of customer service. Claim decisions are made by our claims department.I will not get into the details but I have transferred you to another agent that you feel can serve you better. "